Cease and desist hydro disconnects during winter months say OEB
February 23, 2017


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The Ontario Energy Board (OEB) has ordered all electricity distributors not to disconnect any resident for non-payment of power bills during the winter months remaining ending April 30th and furthermore to "...focus efforts on promoting solutions for customers that have substantial arrears, including offering arrears management plans; increasing awareness of assistance or support through Low-Income Emergency Assistance Program, Ontario Electricity Support Program or other sources; and provide information about available conservation measures."

"The changes announced through a Decision and Order by the OEB yesterday are huge," says Francesca Dobbyn, Executive Director of  Bruce Grey United Way.

The United Way of Bruce Grey has been very active since 2007/08 with the Winter Warmth Fund to help provide financial assistance to low-income families and individuals who struggle to pay their heating and hydro bills.

The complete Decision and Order

While the ban on disconnection is an interim measure for this winter, the OEB is also launching a review of customer service rules that are applicable to electricity and natural gas distributors.

In addition, anyone who has been disconnected is to be reconnected as soon as possible and no electricity distributor may install a load-limiting device solely because a customer is in payment arrears and all existing 'limiters' are to be removed at no cost to the customer.

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Thursday, February 23, 2017