When your 'motherboard' dies ...

November 13, 2014


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Ken and Sarah Dolbek

When a computer is your livelihood, it is heart wrenching not to mention disastrous when things go seriously wrong.

Such was the case a month ago when Saugeen Times was hacked by some unknown entity.  In a panic, as Editor, I packed up the entire system and took it in to Dot Net Computers in Port Elgin.

There, owner Ken Dolbeck, in his quiet and calm manner said, "Don't worry ... let's first see what we have here.  Leave it with me."

The next day I went in to check on things and Ken said, much to my relief, "I think we've saved everything.  I backed up your hard drive (for non-computer users, it is like saying I have backed up the brain) and all the photos and files have been saved."  This meant thousands of pictures and files ... so sense of relief is putting it midlly.

Then, only a week ago, the system again crashed.  The fan whirred, lights came on and ... nothing else.  Another panic situation and on a weekend!  Only one solution ... take it into Ken.

This time however, I knew it appeared to be more serious.  "Hmmm ...," said Ken.  "There may be good news but there may be a worst scenario."  He took apart the computer, tested things and the report was bad ... "It is the worst," said Ken, "the mother board has died."  It was the worst possible news ... hearing mother and died in the same sentence could not possibly be any worse!  How could this happen?

Ken explained that it happens and that everything has a life span ... this did not make me feel any better.

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Then again, Ken said, "Leave it with me." 

Once again, he saved the day ... "You're lucky ... we were able to save and back-up everything again, but you will have to buy a new computer, bring it in and we'll upload all your data."  Ken may have felt  I "..was lucky" but, because I think everything happens for a reason, it was more than luck, it was having the right person at the right time who knows what he is doing. 

Living in a 'rural' community does not mean there is a lack of expertise.  Quite the opposite.  Often, those with the most expertise quietly go about their business ... but when needed, it is a relief when they are there.  Ken and Sarah Dolbeck, owners of Dot Net Computers since 1995, are two of those people.

One new computer system later and all data uploaded, the transition was seamless.

Dot Net Computers is at 552A Goderich Street in Port Elgin ... 519-389-5338 ... Hours: Mon-Fri. 9:00 a.m. to 6:00 p.m. and Sat. 9:00 a.m. to 2:00 p.m.  They are also the authorized dealer for Eastlink and, for a full range of services, visit:   http://www.dotnetcomputers.com

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Thursday, November 13, 2014