- Enbridge Gas has discovered a suspected scam where fraudsters have created fake Enbridge Gas websites with false contact numbers. The scammers impersonate Enbridge Gas call centre agents and trick customers into providing them with credit card, account balance and other payment information over the phone claiming to pay their gas bill (sometimes at a discounted rate) but instead use the information for their own malicious purposes.
- Enbridge Gas does not offer discounts on natural gas bills, we don’t take credit card payments over the phone and would not require verification of your banking information to access your gas account.
- A series of social media ads are offering free smart thermostats, free energy savings kits, energy rebates or gas bill rebates. These ads are posted by various accounts who claim to be associated with Enbridge Gas.
- Customers have reported an email is being sent for a free heat pump.
- Fraudulent companies representing themselves as Enbridge Gas are requesting payment from Enbridge Gas customers for a discount on their bill. Enbridge Gas does not offer discounts on natural gas bills, we don’t take credit card payments over the phone and would not require verification of your banking information to access your gas account.
We are advising customers not to click on these ads, respond to these emails or communicate with any company other than Enbridge Gas. If you suspect that you have fallen victim to one of the above scams, please contact Enbridge Gas at 1-877-362-7434, your local police or Canadian Anti-Fraud Centre.
Confirm our current valid rebates and offerings by visiting our free rebates and upgrades page.
Scammers are using more digital tools (email, search engine listings and social media sites, such as Facebook and X), than ever to contact you. Some scammers are even placing sponsored ads in search engine listings when customers are searching for Enbridge Gas’ website or contact information.
- Never give out personal information online or to someone you don’t know. This includes social insurance (SIN), bank account or credit card numbers.
- Never give out your account information.
- Never click on a link or scan a barcode or QR code from a contact or website you are unsure of.
- Avoid using search engines or calling numbers found in “Sponsored Ads”. It’s always best to type our website directly into your browser. Customers are encouraged to only interact with Enbridge Gas directly through our website enbridgegas.com and telephone number 1-877-362-7434.
How to identify suspicious emails or text messages:
- The message comes from an unusual or unrecognized email address or phone number.
- The message begins with a generic greeting such as “Dear Customer” or “Dear Sir/Madam”.
- The message requests personal information, such as a credit card number or account password.
- There are misspellings or grammatical errors.
- The message creates a sense of urgency; that you have to act now.
- If you are unsure that the email is legitimate, do not click on links in the email. Type the URL in your browser address bar or contact us to confirm.
